Editorial Complaints Policy

At Ecig Vape Online Magazine, we are committed to maintaining the highest editorial standards and providing accurate, fair, and unbiased content to our readers. We value feedback and take complaints seriously. This Editorial Complaints Policy outlines our process for handling complaints related to our editorial content.

1.Scope of Policy:

This policy applies to complaints regarding the editorial content published on the Ecig Vape Online Magazine website and related platforms. It does not cover advertising, reader comments, or social media interactions.

2.Types of Complaints:

We welcome complaints related to:

Inaccurate or misleading information.
Bias or unfair representation.
Plagiarism or copyright infringement.
Offensive or inappropriate language.
Violation of journalistic ethics.

3.Submitting a Complaint:

To submit a complaint, please provide the following information:

Your name and contact information.
The specific article or content in question.
Details of the complaint, including the specific issue and supporting evidence.
Any relevant suggestions for resolution.

Complaints can be submitted via email to [email protected].

4.Review and Investigation:

Once we receive a complaint, we will acknowledge its receipt within [insert timeframe]. We will then conduct a thorough review and investigation of the issue raised. This may involve consulting with relevant individuals, including writers, editors, and subject matter experts.

5.Response and Resolution:

We aim to provide a substantive response to complaints within [insert timeframe]. Our response will include:

Acknowledgment of the complaint.
Explanation of the findings from our investigation.
Actions taken or proposed to address the issue.
Any corrections, retractions, or clarifications that may be necessary.
Steps taken to prevent similar issues in the future.

If appropriate, we may also offer an opportunity for the complainant to provide input on the resolution.

6.Escalation:

If the complainant is not satisfied with the initial response or believes that the issue has not been adequately addressed, they may request an escalation. This can be done by notifying us in writing and providing additional information or concerns.

7.External Mediation:

If, after following our internal complaint process, the complainant remains unsatisfied with the outcome, they may seek external mediation from relevant regulatory bodies or industry associations.

8.Confidentiality:

We treat all complaints with the utmost confidentiality. Personal information provided during the complaint process will only be used for the purpose of addressing the complaint and will be handled in accordance with our Privacy Policy.

9.Policy Review:

We regularly review and update our Editorial Complaints Policy to ensure its effectiveness and alignment with industry standards. Any updates to the policy will be reflected on our website.

Contact Us:

If you have any questions or wish to submit a complaint, please contact us at:

Email: [email protected]

We value your feedback and are committed to maintaining the integrity of our editorial content.

Last Updated: 20 June 2023